PRIVACY POLICY

Effective Date: 24 October 2025
Website: https://www.DemiEllis.com
Owner: Demi Ellis

1. Introduction

I am Demi Ellis, the owner and stylist of Hair Temple also the qualified yoga instructor offering classes at the studio and at various venues.

I provide professional hairdressing services at Hair Temple and offer yoga classes, workshops, and retreats.

This Privacy Policy explains how I collect, use, and protect your personal information when you visit DemiEllis.com, make a booking, or contact me.

I am committed to keeping your information secure and using it only for legitimate purposes, in compliance with UK GDPR and the Data Protection Act 2018.

2. Information I Collect

I collect personal data when you:

  • Book a hair appointment or yoga class,

  • Fill in a consultation or waiver form,

  • Contact me via email, phone, or my website,

  • Subscribe to updates or offers, or

  • Make a payment online.

This may include:

  • Name, contact details (email, phone, address),

  • Booking and appointment details,

  • Payment information (processed securely via Stripe),

  • Health or injury details (on consultation or waiver forms),

  • Communication history (emails or messages).

3. How I Use Your Information

I use your data to:

  • Process and confirm bookings,

  • Send appointment and class reminders,

  • Manage payments, deposits, and no-show fees,

  • Maintain safety and consultation records,

  • Improve my services,

  • Send occasional updates or offers (if you opt in).

I will never sell or share your information with unauthorised third parties.

4. Payment Security

All payments are handled by WooCommerce Payments (Stripe).
Your card details are encrypted and processed securely.
I do not store or have access to your full card number or CVV.

If you choose to save your card, Stripe securely tokenises your details so I can charge no-show fees or outstanding balances if needed, in line with my Booking Policy.

5. Health & Waiver Information

Consultation and waiver information is used solely to ensure your safety during treatments or classes.
This data is stored securely and not shared outside my business except where legally required (for example, for insurance).

6. Data Retention

  • Appointment records: up to 6 years.

  • Consultation or waiver forms: up to 2 years after your last visit.

  • Marketing data: until you unsubscribe.

  • Card data: securely stored by Stripe until you remove it.

7. Your Rights

You can:

  • Request access to the information I hold about you,

  • Ask me to correct or delete data,

  • Withdraw consent for marketing,

  • Request transfer of your data,

  • Lodge a complaint with the Information Commissioner’s Office (ICO).

To make a request, email me at info@demiellis.com

8. Cookies

DemiEllis.com uses cookies to help the site run smoothly and analyse performance.
You can disable cookies in your browser settings if you prefer.

Types used:

  • Essential (for bookings and payments),

  • Analytics (to improve site performance),

  • Marketing (only if you consent).

9. Third-Party Services

Trusted third parties that help me run my business include:

  • Stripe / WooCommerce Payments – payment processing

  • Website host and email provider – site management

  • Mailing platform (if used) – sending newsletters

All comply with data protection law and only process information as needed.

10. Security

I use SSL encryption (HTTPS), secure passwords, and limited staff access to keep your data safe.

11. Updates to This Policy

I may update this Privacy Policy occasionally.
Any updates will appear on this page with a new “Effective Date.”

12. Contact Me

If you have questions or concerns about your data, contact:

Demi Ellis – demiellis.com
📍 Darwen, Lancashire
📞 [Insert Phone Number]
📧 info@demiellis.com
🌐 https://www.DemiEllis.com